CivQuest connects citizen reports, asset data, and the jobs that move your data, so crews fix problems instead of chasing paperwork.
The Platform
Atlas up front, Notify and Compass close behind, and a dash of Forge for the heavy lifting.
Crews query assets, see citizen complaints, and mark up the map from a phone in the truck.
Citizen Requests via Open311 lists recent reports near any location, so crews see the cluster, not one ticket.
“What has been reported near Maple and 3rd this month?”Voice search finds assets and addresses without typing, with GPS position on the inset map.
AI feature extraction converts imagery into sidewalk, fence, and driveway geometry you can adjust and export.
Draw work zones with buffers, comment on them, and export to shapefile for the contractor.
Scheduled digests move the data to the people, from morning work summaries to project-area watch alerts.
An end-of-day digest of new and changed work goes to field staff on a schedule you set once.
Draw a project footprint with a buffer and the team hears about every data change inside it.
Intake, triage, assignment, and resolution in one hub, with the public filing reports themselves.
Residents report issues with photos through a public submission form, no account required.
Kanban boards move requests across statuses and assignees, with priorities and threaded updates.
Quality checks and staged fixes keep the layers behind your work orders accurate.
Expression-based patches fix systematic errors in one staged, approvable, reversible operation.
“Set material to concrete for all sidewalks in the 2024 CIP area.”See request intake, field search, and a monitored nightly sync working together in one demo.
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