CivQuest moves routine questions to self service, keeps every stakeholder informed automatically, and puts governance and audit trails under everything.
The Platform
Atlas up front, Notify and Compass close behind, and a dash of Forge for the heavy lifting.
Residents ask in plain language and get real answers from your data, with the accessibility and disclaimer controls government requires.
Local Lens shows each address its districts, schools, collection days, and nearby facilities as a branded standalone page.
“What services are near 210 Elm Street?”DocAccess converts linked PDFs into WCAG 2.1 AA accessible HTML with translation into 150+ languages.
Configurable disclaimer popups with must-agree confirmation gate access to sensitive maps.
Anonymous visit analytics show maps used, questions asked, and where visitors come from, with optional Google Analytics.
Configure a feed once and stakeholders stay current on schedules from monthly summaries to same-hour updates.
A public portal lets anyone subscribe to the feeds you publish, with private feeds for internal audiences.
The visual designer saves reusable org templates with your colors, statistics, and charts.
Requests, complaints, and feedback come in through forms you design and leave as resolved, documented tickets.
Drag-and-drop builder assembles intake forms with uploads and routing, each with a public shareable link.
Categories route requests to default assignees, and Kanban boards track everything to resolution.
Accounts, licenses, content, and infrastructure stay orderly through reviewed proposals with an immutable record.
Ask about member roles and license utilization across your ArcGIS Online org before renewal season.
“Which named users have not signed in for 90 days?”See Local Lens, the request queue, and the notification engine working against a live organization.
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